Vaga de Supervisor Of Live Support (omnichannel)

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Job Summary Lead and develop a multi-channel customer support team (Chat, Email, Phone) to ensure operational excellence. This role bridges operations and corporate strategy, driving efficiency, team engagement, and continuous service improvement. Key Responsibilities 1. Operational & Performance Management Real-Time Monitoring: Oversee live operations and roster adherence using Zendesk, Analytics, and Explorer. KPI Tracking: Analyze metrics (CSAT, AHT, Abandonment, Acceptance) to ensure target…

Informações da vaga

📅 Publicada em: 18/05/2026

⏰ Válida até: 16/08/2026 — 43 dias restantes

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